How do I know whether a part fits?

Enter the model from the rating plate in search or in «My appliances»: next to every part we show «Fits», «Replacement» or «Does not fit».

Where do I find the model number?

Look for the sticker (rating plate) on the body: behind the door or lid, on the back or a side panel. You need the line «Model», «Mod.», «Type» or «E-Nr». The serial number (S/N) will not work.

The code is not on the site. What should I do?

Send us the code from the old part, the model or a photo of the rating plate: we will find the part and write back. We do not offer similar parts at random.

Can I pay on receipt?

Yes. Nova Poshta charges 20 ₴ + 2 % for the money transfer; you pay it at the branch. Or by card online via monobank.

Do you work with repair technicians and service centres?

Yes: invoices for sole proprietors and companies, and a direct line for technicians.

Help

We will find the part by its code or your appliance model and help with delivery, payment and returns.

+380 97 309 02 05

9:00–18:00

Call [email protected]

Call me back

Leave your number and we will call you back during working hours: 9:00–18:00.

Delivery

We ship with Nova Poshta all over Ukraine: to a branch, a parcel locker or by courier. We send you the tracking number (TTN) as soon as the parcel is handed to Nova Poshta.

An order placed before 14:00 on a business day (Mon–Fri) usually leaves the warehouse with Nova Poshta the same day; later orders leave the next business day.

Nova Poshta delivers to a branch in 1 business day, to a parcel locker in 1 business day, and a courier brings it in 2 business days (Mon–Sat).

You pay for delivery at Nova Poshta rates on receipt. The exact dispatch date is shown on every part page and in the cart.

Payment

By card onlineVisa, Mastercard, Apple Pay, Google Pay via monobank. You pay right when you place the order.
On receiptYou pay at the Nova Poshta branch. Nova Poshta charges 20 ₴ + 2 % for the money transfer.

Returns

A part that has not been installed can be returned within 14 days of receipt if the packaging is kept. The buyer pays for return shipping. Full return terms

Frequently asked questions

How do I know whether a part fits?

Enter the model from the rating plate in search or in «My appliances»: next to every part we show «Fits», «Replacement» or «Does not fit».
Where do I find the model number?

Look for the sticker (rating plate) on the body: behind the door or lid, on the back or a side panel. You need the line «Model», «Mod.», «Type» or «E-Nr». The serial number (S/N) will not work.
The code is not on the site. What should I do?

Send us the code from the old part, the model or a photo of the rating plate: we will find the part and write back. We do not offer similar parts at random.
Send a code or a photo
When will you ship my order?

An order placed before 14:00 on a business day (Mon–Fri) usually leaves the warehouse with Nova Poshta the same day; later orders leave the next business day. The exact date is shown on the part page and in the cart.
Can I pay on receipt?

Yes. Nova Poshta charges 20 ₴ + 2 % for the money transfer; you pay it at the branch. Or by card online via monobank.
The part did not fit. What next?

A part that has not been installed can be returned within 14 days of receipt if the packaging is kept. The buyer pays for return shipping. Before installing, compare the code on the new part with the code on the old one.
Return terms
Do you work with repair technicians and service centres?

Yes: invoices for sole proprietors and companies, and a direct line for technicians.
For technicians