Returns and exchanges

Returns and exchanges within 14 days

You can return or exchange an item of proper quality within 14 days of receiving it, not counting the day of receipt, under the Law of Ukraine «On Consumer Rights Protection». For this:

• the part has not been installed or used and shows no signs of installation;
• its appearance, properties, seals, labels and original packaging are intact;
• you have proof of purchase (receipt, invoice or order number);
• a set is returned complete if the item was sold as a set.

Items of proper quality on the List of goods not subject to exchange (return), approved by Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19.03.1994, cannot be returned or exchanged.

How to return an item

• Write to us or call (contacts) with the order number and the reason for the return.
• We confirm the return and send you the address to ship it to with Nova Poshta.
• The buyer pays for shipping back an item of proper quality, including when the part did not fit the appliance.
• We refund the money no later than 7 days after the item reaches us and we have checked its condition: to the card you paid with, or to the account you give us.

A faulty item or the wrong item

If the part has a manufacturing defect, was damaged in transit or we sent the wrong item, you may ask for a replacement, a repair, a price reduction or a refund under the Law of Ukraine «On Consumer Rights Protection». In that case we pay for shipping both ways. Record any damage you notice on receipt in a report with the Nova Poshta staff.

Before installing

Compare the code on the new part with the code on the old one or with the model on the appliance's rating plate. If in doubt, write to us before installing it: we will help you check the fit.