Warranty

All spare parts carry the manufacturer's warranty. The warranty period and terms are set by the part's manufacturer; where the manufacturer gives none, the buyer's rights under the Law of Ukraine «On Consumer Rights Protection» apply.

If a part turns out to be faulty

• Write to us or call (contacts) with the order number and the appliance model, and describe the fault; add a photo or video if you can.
• Keep the packaging and the proof of purchase: you will need them for a replacement or a refund.
• We agree with you on sending the part for inspection. If the defect is a manufacturing one, we replace or repair the part or refund the money, and pay for shipping both ways.

When the warranty does not apply

• the part was installed against the manufacturer's instructions or by someone without the necessary skills;
• there is mechanical damage or signs of overheating, moisture or tampering;
• the fault was caused by voltage surges, other faulty components of the appliance or improper use;
• the part shows normal wear (belts, brushes, seals, filters and the like).

Returning an item of proper quality

A part that has not been installed can be returned within 14 days: see «Returns and exchanges».

The seller and their legal details are in the «Terms of sale».